Who we are
This website and its job form are run by an Australian company under the name The Door Hero. In these terms, "we" and "us" mean The Door Hero, and "you" means whoever is using the site.
What the service does
You tell us about a garage door or electric gate job. Door businesses that cover your area and have signed up for that kind of job can see it, along with your first name and suburb, and the first to take it receives your contact details and note so it can talk to you.
If nobody takes it within 48 hours, door businesses elsewhere in your region may be shown it too. What happens to your details at each step is in the privacy policy.
Your contact details
When a door business takes your job, we sell your contact details for that job to that business, so it can get in touch and quote.
What the service is not
The Door Hero isn't a door business. We don't do door work, set or show prices, or supervise any job, and we are not a party to a quote, contract or warranty between you and a door business.
Your agreement for the work
The door business is independent of us. Its quote, its work, your payment and any warranty sit between you and that business, and you never have to accept a quote.
Consumer Protection says a quote is an offer to do a job for a specified price, and once you accept it the price can't go up unless you agree to extra work or the scope changes. An estimate is only a best guess. It suggests asking for a detailed quote or estimate in writing, and a business that charges to prepare a quote must tell you beforehand.
There is no legal requirement to pay a deposit when you accept a quote, Consumer Protection says, and if you are asked for one, it suggests paying no more than 10% of the total.
Your consumer rights stay in place
Nothing in these terms takes away your rights under the Consumer Guarantees Act or the Fair Trading Act. Consumer Protection says Consumer Guarantees Act rights apply whether or not a warranty is offered, and can't be waived or signed away.
Those rights run against the business you pay. Under the Act, a service must be carried out with reasonable care and skill, and be fit for the purpose you asked for.
What we can't promise
- That a door business will take your job, or that one covers your area
- How soon anyone will contact you or can start, even on a job flagged urgent
- What the job will come to: only the door business's own quote can tell you
- That a guide on this site fits your door: guides are general information, not advice about your home
Using the site fairly
Send only real jobs, for a home you own, rent or have permission to arrange work on, with your own contact details or details you have permission to use.
Please don't use the form to test it, send spam or collect details about door businesses, and don't copy the site's pages in bulk. You are welcome to link to a page, or to quote a little of it with a link back.
Safety comes first
Nothing here replaces a door specialist looking at your door. If a door has left its track or a spring has gone, keep people and cars clear, don't force anything, and flag the job as urgent when you send it.
Liability and changes
To the extent the law allows, we aren't responsible for a door business's quote, advice or work, because those sit between you and that business.
When these terms change, the updated date on this page changes with them.