What happens once you send the job
You send the job
Pick the kind of job, answer one quick question about the door, give your postcode, then your first name and mobile. The site checks the mobile number is real, and automated tools read your note to judge the size of the job.
Nearby door businesses see it
Door businesses that cover your area and have signed up for that type of job can see it, along with your first name and suburb. At this stage none of them can see your mobile number or email.
One business takes it
The first business to take the job gets your first name, mobile, email and note. It gets in touch to arrange a look and a quote, and says who it is when it does.
If nobody close by takes it
After 48 hours with no taker, door businesses elsewhere in your region that do that type of job may be shown it as well.
Who sees your details
Only one local door specialist gets your number. Other businesses nearby may see the job, but never your contact details.
The site is run by an Australian company, and your details are held in Australia. Some of the service providers behind the job system are in the United States.
What we do, and what we leave to the door business
The Door Hero doesn't do door work, quote jobs or list prices. The business that takes your job does the quoting and the work and deals with you directly, so the price and the scope are agreed between you and them.
If the door is stuck open or off its track, you can mark the job urgent, and the business that takes it sees that flag. We make no promise about how fast anyone will ring, and we don't run an emergency service.
Getting hold of us
We have no public email address, phone number, street address or contact form. Jobs go in through the job form, and for anything about your job, the business that took it is the one to talk to.